The right till
Choosing a supermarket till is a bit of an art. Without knowing it our brain determines a number of different variables.
Firstly whether we have a basket or a trolley, this is crucial as a basket allows entry to the basket only lanes. If we are carrying a basket then a count up is required; ten or less items and the express till may well be the favourable option. This depends on the time of the day. Lunchtime means sandwiches and meal deals, these lunch customers will baulk any access to the ten items or less payment.
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If our brain recognises that we have a trolley then the next choice is whether we use a self service till or not. These can be quite a good move. You don't find elderly customers using these tills. I believe the technology and scanners confuses them as well as their poor eyesight making them struggle to locate the barcode. I am of course generalising. I apologise.
The self service till is not a good option if you have any of the following items: alcohol, medicines, items with a security tag, clothes. All of these will require a shop assistant to come a type in a code to confirm that a). You are over 25 and b). You are not buying more than three packs of Anadin.
The biggest calculation that our brain attempts is the length and speed of a queue. This is vital to ensuring that you can get your shopping paid for in the shortest time with the minimum of fuss. This is hard. Take too long and someone else will take your place in the chosen queue.
Sometimes it pays to choose the longest queue as long as it is next to a closed lane. This move may force the shop announcer to state, "Will all muti-skilled staff please attend the tills, there are customers waiting." This is the moment to pay attention, carefully positioning your trolley to make the dash to the next lane as it opens. The best result.
Of course you can never really tell how long the queue will take. It only takes 'an unexpected item in the bagging area' or 'a barcode not recognised ' or a till assistant under 18 and therefore not able to sell alcohol without permission and your best laid plans are scuppered.
The best idea is to be patient.
I've just thought. Next time I'm asked do you want one help with your packing? I think I will say yes, just to see what happens.
Firstly whether we have a basket or a trolley, this is crucial as a basket allows entry to the basket only lanes. If we are carrying a basket then a count up is required; ten or less items and the express till may well be the favourable option. This depends on the time of the day. Lunchtime means sandwiches and meal deals, these lunch customers will baulk any access to the ten items or less payment.
If our brain recognises that we have a trolley then the next choice is whether we use a self service till or not. These can be quite a good move. You don't find elderly customers using these tills. I believe the technology and scanners confuses them as well as their poor eyesight making them struggle to locate the barcode. I am of course generalising. I apologise.
The self service till is not a good option if you have any of the following items: alcohol, medicines, items with a security tag, clothes. All of these will require a shop assistant to come a type in a code to confirm that a). You are over 25 and b). You are not buying more than three packs of Anadin.
The biggest calculation that our brain attempts is the length and speed of a queue. This is vital to ensuring that you can get your shopping paid for in the shortest time with the minimum of fuss. This is hard. Take too long and someone else will take your place in the chosen queue.
Sometimes it pays to choose the longest queue as long as it is next to a closed lane. This move may force the shop announcer to state, "Will all muti-skilled staff please attend the tills, there are customers waiting." This is the moment to pay attention, carefully positioning your trolley to make the dash to the next lane as it opens. The best result.
Of course you can never really tell how long the queue will take. It only takes 'an unexpected item in the bagging area' or 'a barcode not recognised ' or a till assistant under 18 and therefore not able to sell alcohol without permission and your best laid plans are scuppered.
The best idea is to be patient.
I've just thought. Next time I'm asked do you want one help with your packing? I think I will say yes, just to see what happens.
Posted with Blogsy
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